Refund and Returns Policy


We value your satisfaction and strive to provide the best shopping experience at We understand that there may be instances where you may want to return or get a refund for your purchase. Please carefully read our Refund and Returns Policy outlined below.

Return Policy

We gladly accept returns within 14 days of receipt for most items in a new condition, with the original packaging, tags, and certificates where applicable.

Non-Returnable Items

Some items cannot be returned for hygiene, safety, and other reasons. Non-returnable items include:

  • Personalized or engraved items
  • Perishable goods
  • Gift cards or vouchers
  • Downloadable software

To Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service with your order number and details about the product you would like to return.
  2. Our team will provide you with a return authorization number and instructions for the return shipment.

Please note that return shipping costs are the responsibility of the customer, and we recommend using trackable shipping.


Upon receipt and inspection of the returned item(s), we will notify you via email that we have received your returned item(s). If your return is approved, we will process a refund to your original payment method within a certain amount of days, depending on your card issuer’s policies.


If you’d like to exchange an item instead, please reach out to us.

Late or missing refunds

If you haven’t received a refund yet, first check your bank statement again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at

Changes to This Policy

We may update our Refund and Returns Policy. We advise you to review this page periodically for any changes.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Phone: +961 70 601 971
Address: Lebanon

Last Updated: 07/09/2023

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